Cancellation & Refund Policy

Plain language, matching how the platform actually works. This policy sits inside the Terms & Conditions.

Standard listings are free

Listing your startup on GetFunded costs nothing. No card details are taken, no payment is processed, and there is no listing charge — so no refund can ever be due for a standard listing. You can ask us to unpublish or delete your listing at any time through the contact page.

What the optional promotion payment purchases

Promotion (from $10) is an optional payment that purchases additional visibility for a published listing. It is not an investment, capital contribution, equity purchase, or securities purchase, and no part of it is paid to any startup.

When your listing becomes active

Every listing passes a review for basic quality and authenticity. Once approved, your profile becomes visible on the discovery board — usually the same day. You will get an email when it goes live, and you can watch the status in your founder dashboard at any time. Review happens whether or not you have purchased promotion.

Cancelling before publication

A listing that has not yet gone live can be cancelled at any time — contact us with your dashboard link and we will take it down. Until a listing goes live, nothing about it is public. If you had already purchased promotion for the listing, that payment is refunded in full.

If we reject your listing

If a listing fails our basic quality and authenticity review — before or after publication — we take it down and refund every promotion payment made for that listing in full, to the original payment method. You are welcome to submit again.

After publication

Once a listing is live on the board, the promotion service has been delivered, so promotion payments are non-refundable — except where we remove or reject the listing, in which case all promotion payments for it are refunded as described above. You can ask us to unpublish your listing at any time; unpublishing stops the service going forward but does not by itself trigger a refund.

How to request a refund

Use the contact page or email mohammed@shujah.in, and include the email you paid with plus the payment reference from your Razorpay receipt. Approved refunds are issued through Razorpay to the original payment method; banks and UPI providers typically reflect them within 5–7 working days after we initiate the refund.

Support

mohammed@shujah.in · or use the contact page.